First fully digital account launched

FNB Namibia has launched the first fully digital account offering in Namibia – FNB DigiPlus.
DigiPlus is as easy as *140*321#, using USSD / cellphone banking. It is a digital account with no monthly account fees that can be opened and managed remotely using a cellphone - and is available to FNB and non-FNB customers alike.
“This day has been one in the making for quite some time and we are absolutely delighted to have finally reached the point of unveiling this market-leading solution”, says Nangula Kauluma, executive officer, FNB Retail Banking.
The DigiPlus account, which is completely cardless and free of monthly account fees, is created by a customer and managed through USSD. This differs from traditional bank accounts where a customer needs to go into the branch to open and manage an account.
The DigiPlus account does not require a bank card for a customer to make withdrawals or deposits. FNB’s DigiPlus allows the account holder to receive and send funds from FNB and other banks, make transfers between accounts (including the FNB Savings Pocket), buy Prepaid electricity and airtime, send eWallets, and make cardless cash withdrawals and deposits at any CashPlus agent.
Kauluma continued: “As the bank of the #Changeables, we understand that delivering shared value and bringing about positive change requires courage for deep thinking, unrelenting commitment to innovation and fundamentally doing our part in building a better today and tomorrow for our nation.”
INNOVATION
FNB Namibia remains committed to providing a range of unique and innovative solutions that are centred around true customer value. The DigiPlus account forms an important part of the bank’s journey in and ever-evolving world, to make the customer experience as convenient, safe and secure as possible.
FNB Namibia CEO, Erwin Tjipuka, reinforced FNB’s commitment to help build a globally competitive Namibia, with the understanding of all the social and economic challenges.
“Financial inclusion is widely recognised as an important cornerstone of improved economic and social outcomes. It allows all individuals to manage their consumption, payments, and savings and ultimately to fully participate in the financial system and national economy.
“This is especially true for previously excluded groups such as individuals in rural areas, those employed in the informal sector and even those not in the workforce.”
Kauluma concludes: “FNB has certainly demonstrated commitment, capability and willingness to enable financial inclusion. Whilst financial literacy may be the starting point, it is only part of the equation as consumers need actual products and modalities for applying the knowledge to result in actual financial capability.”
An existing FNB customer may register via USSD by dialing *140*321# while new customers dial *140*321# and visit any FNB DigiPlus Kiosk countrywide, with their ID.