Using AI to win

In today's rapidly evolving technological landscape, integrating Artificial Intelligence (AI) into business operations is no longer a futuristic concept but a present-day reality. However, thejourney to harnessing AI's full potential is often met with resistance, especially in environments less receptive to technological change. For leaders, this presents both a challenge and anopportunity to innovate and drive progress. Forward-thinking leaders recognise that artificial intelligence can be a powerful tool for achieving business success and social impact. By identifying opportunities where ArtificialIntelligence can deliver mutual benefits, leaders can foster a culture of collaboration and shared success. This approach enhances business outcomes and contributes to the greater good.A common concern is the fear of job displacement due to automation. Leaders can address this by focusing on reskilling their workforce and preparing employees to work alongside artificialintelligence rather than being replaced by it. This strategy mirrors the transformative impact of the Industrial Revolution when new technologies created new roles and opportunities.Transparency and explainability are crucial for gaining trust in artificial intelligence systems.Leaders must ensure that Artificial Intelligence tools are practical and understandable to their teams. By demystifying artificial intelligence and clarifying its processes, leaders can buildemployee confidence and acceptance. As Artificial Intelligence becomes more integrated into daily operations, leaders must consider their employees' digital well-being. This approach includes managing the mental load, ensuring autonomy, and addressing digital dependency. Leaders can create a healthier and more productive work environment by prioritising digital well-being. The future of work lies in the collaboration between humans and machines. Leaders should leverage Artificial Intelligence for routine tasks like scheduling and customer support whilecreating new roles like AI ethicists and model trainers. This collaborative approach maximises the strengths of both humans and artificial intelligence. AI's potential extends beyond business value and can drive social progress. Leaders should explore partnerships with nonprofits and local organisations to use AI in addressing societalchallenges. By doing so, they can promote equity and growth, demonstrating AI's positive impact on society.*George Amakali is the head of management accounting at Bank Windhoek.**This article has been shortened.

Using AI to win

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Allgemeine Zeitung 2025-04-18

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Using AI to win

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Allgemeine Zeitung 2025-04-18

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