Car rental agent
Juanita Swartbooi
Rental agents rent cars and other forms of transportation for private use by clients. They are employed by car, boat or creation companies at airports, resorts, marinas and at offices strategically located throughout the country. Agents not only rent cars to clients, but also they may offer them other types of products, such as car upgrades, GPS systems or additional insurance.
Although the car rental agent’s primary job is to process paperwork and collect money from clients, agents often have a lot of other duties they perform as well. Car rental agents typically have the task of greeting clients as they arrive, answering the telephone, handling client questions or complaints and working to resolve overdue car rentals.
In some cases, they may also be responsible for ensuring the cars are clean, full of gas and ready for the next client, says Juanita Swartbooi, a rental agent at Namibia Car Rental.
“You have a variety of people you meet every day, you meet people from international and local l people and you become friends with some of them,” she said.
She said that in the tourism industry one does not need a degree to become a rental agent because you learn from doing practical work and she currently only holds a grade 12 certificate but has been in the industry for about 16 years.
The character traits one needs to become a rental is confidence, as you are working with different people and you are selling a product.
Rental agents rent cars and other forms of transportation for private use by clients. They are employed by car, boat or creation companies at airports, resorts, marinas and at offices strategically located throughout the country. Agents not only rent cars to clients, but also they may offer them other types of products, such as car upgrades, GPS systems or additional insurance.
Although the car rental agent’s primary job is to process paperwork and collect money from clients, agents often have a lot of other duties they perform as well. Car rental agents typically have the task of greeting clients as they arrive, answering the telephone, handling client questions or complaints and working to resolve overdue car rentals.
In some cases, they may also be responsible for ensuring the cars are clean, full of gas and ready for the next client, says Juanita Swartbooi, a rental agent at Namibia Car Rental.
“You have a variety of people you meet every day, you meet people from international and local l people and you become friends with some of them,” she said.
She said that in the tourism industry one does not need a degree to become a rental agent because you learn from doing practical work and she currently only holds a grade 12 certificate but has been in the industry for about 16 years.
The character traits one needs to become a rental is confidence, as you are working with different people and you are selling a product.
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